Topic
Staff Professionalism & Quality
89.7% positiveAcross 135 reviews of Dean Burnetti Law in Lakeland, FL, staff professionalism & quality appears in 39 reviews (89.7% positive), from 2017-04-18 through 2026-06-02.
Key findings
Staff Professionalism & Quality mentioned in 39 of 135 reviews (28.9%)
89.7% of Staff Professionalism & Quality reviews are 4 or 5 stars
Average rating in Staff Professionalism & Quality reviews: 4.6★
Aspects most discussed in these reviews
Professionalism & Conduct
97%38 mentionsCommunication & Updates
77%30 mentionsCourtesy & Friendliness
54%21 mentionsTechnical Knowledge & Expertise
28%11 mentionsResponsiveness & Speed
26%10 mentionsProblem Resolution & Effectiveness
21%8 mentions
Reviews mentioning staff professionalism & quality
Amanda Joy
Totally disappointed with intake. Nor did Dean bother to reach out. I tried to explain more to intake, but felt more brushed off, and found listening to the gentleman, he sounded more condescending. I wasn’t even able to explain any detail and made to feel it didn’t matter. Sometimes we should never think we are too big to listen, the punchline was totally missed. Mr. Burnetti Upon reading your reply to my review. I found that Mr Steele was not forthright with the information he provided you. I absolutely never raised my tone, nor spoke rudely. I do recall exactly what I said. I clearly stated after listening to him, and how I was made to feel by Mr. Steele. That he certainly wasn’t a good representation for your law practice . I have actually met you before Mr. Burnetti, and thought of you as an excellent attorney and individual. I will say again by knowing he gave you false information all together, to paint a picture of me in such a negative way. Mr Steele is definitely not helping your law firm. His ability to lie directly, his lack of professional communication to relay the facts. Mr Steele with the approach he takes definitely can send potential clients another direction. Also, Mr Burnetti. You chose to speak of reviews I left for others. Interesting tactic. Guess it’s to diffuse the topic directed. I actually could come back at that. Instead, I know I speak truth. It’s obvious attorneys are trained to shine the light elsewhere. I am rather a very positive person and the majority of anything I’ve said about anyone with a review has been positive, and if anything negative was said it was the truth. I did not get a voicemail from you. I double checked again and I had no voicemail left by you.
Response from owner
May 13, 2026
Matt Maccario
Diligent and resourceful. Sam B. was a huge help. Strongly recommend
Cristina S
Highly knowledgeable lawyer and an excellent team. Professional, efficient, and instrumental in achieving a successful outcome. Highly recommended. Nitza Thank you for your patience, knowledge, and for diligently following up on every phone call and question. Congratulations to all of you and may God bless you all 🙏
Response from owner
January 12, 2026
Ellie Martinez
Such easy folks to work with and genuinely helpful and attentive!
Response from owner
December 19, 2025
Yan Bri
They go above and beyond with providing excellent service. Very attentive, knowledgeable, professional, and most of all they always have the biggest smile when you enter the office. Highly recommend!
Response from owner
December 17, 2025
Christopher Rodriguez
Saryth Davila is an amazing worker, provides help an anyway she can. Very positive attitude! Great service thank you.
Response from owner
December 17, 2025
Yolanda Moctezuma
Working with Mr. Burnetti and his incredible team has been an outstanding experience. Their professionalism, deep expertise, and unwavering commitment to client success truly set them apart. They are responsive, thorough, and always go the extra mile to ensure every detail is handled with care. I highly recommend Mr. Burnetti’s firm to anyone seeking exceptional legal representation and a team that genuinely cares about achieving the best possible outcome.
Response from owner
December 15, 2025
Louisa Dantonio
This is such a great law firm ,Dean Burnetti Law Lakeland, Florida. I just love this office, The staff here are incredible. DeanBurnetti law , is so committed to his clients , wonderful and helpful. I highly recommend Dean Burnetti law in Lakeland, Florida. He’s very experienced and he makes you feel heard. He will be in your corner 100% of the time.
Response from owner
December 12, 2025
Jacinta Mercado
I had an excellent experience working with Burnetti Law. The team was professional, responsive, and genuinely cared about helping me. They explained everything clearly and kept me informed every step of the way. I highly recommend them to anyone seeking trustworthy and skilled legal representation. Thank you Sari you guys are amazing!
Response from owner
December 15, 2025
Vanessa Soto
The staff at Dean Burnetti law office in Lakeland is excellent they truly care about their clients.
Response from owner
December 11, 2025
Elizabeth Atkinson
Mr. Bernetti is an awesome Christian lawyer. He cares about his clients and takes time to listen to their concerns. Mr. Bernetti’s two paralegal assistants (Stephanie and Theresa) are outstanding and always ready to help! Stephanie explains questions in detail and Theresa lets you know exactly where the case is as we go along.
Response from owner
December 5, 2025
Henry Kern
Dean Burnetti and his staff did an outstanding job with helping me with my work comp situation. It has been a hard long road dealing with work comp and I am still dealing with them. I especially have to thank Nitza she has been with me in every aspect. She went above and beyond to help me. I am very grateful for everything they have all done. I don’t wish this process on anyone but if you need help i would definitely recommend them.
Response from owner
November 14, 2025
Alex cABRAL
Niatza, Was extremely knowledgeable in workers compensation. She navigated me through the entire time. Had thorough communication and quick responses. I won't go anywhere else.
Response from owner
October 17, 2025
Quisha Jones
Was called back for free consultation and spoke with Ron. The call lasted literally 59 secs. When i did answer the phone, he said "Hey its Ron, I'm calling you back" and I'm not knowing who Ron is and from where... then he stated Bernetti. Very unprofessional. Not only did he not listen to my concern, but he jumped the gun without me explaining what was going on and just told me to go the the emergency room. What does that have to do with my concern? I asked "so you guys can't help at all and his answer was a flat out "no" and in a rude tone. He didn't listen, very nonchalant and just didn't care. I wouldn't recommend! Next time Ron, Whenever you call someone, state who you are, the company and address whomever by their name. Practice better customer service sir.
Michelle Mabe
This office is wonderful!! Jessica and both attorneys were very good at explaining the process to us.
Response from owner
June 12, 2025
Stu Cannon
If I could give more stars I would. The offices of Dean Bernetti are the most professional I've ever had the pleasure of dealing with. It took 3 and 1/2 years to satisfy my case in that time the office staff were so knowledgeable and professional. Never once did they disappoint me. I'm very thankful I contacted them.I have been dealing with (Nitza) in the office, I really like her professional attitude. She is very knowledgeable always has the correct answer and with her calming personality just makes things work. She is a very good asset to the office and makes stress you must deal with better.
Response from owner
March 17, 2025
Aurora Heredia
Nitza at Dean Burnetti's law firm was wonderful always conscious of my feelings and needs to make my case's journey easier. There were tears, doubt and sometimes confusion caused by those treating my aches and pains but nitza kept me hanging in there. When I wanted to give up she reassured me that everything was gonna be ok. She was great. All the ladies answering the phone were so polite and professional.Mr. Burnetti is awesome. John was great. The mediator was fabulous. This law firm is a true example of team work and fierce professionals working to get the best for their client. I'm so happy my friend did great by directing me to them.
Response from owner
January 29, 2025
Amanda Jennings
As a client of Deans I am absolutely pleased by his perfessionalism and his staff is very kind and very perfessional! All questions I had were answered in a timely manner and Kellie has shown so much kindness and respect towards me working on my case. Tina has shown kindness as well.
Response from owner
September 26, 2024
nicole spina
Mr.Burnetti is a Godly and great man! Absolutely would recommend him when handling your case! Katie is also wonderful to work with. Everything goes smooth and the process was easy. Overall a pleasant experience and if I ever had to go through this again I’d do it with them.
Response from owner
September 10, 2024
Sarah-Jane Watson
Dean is a very godly man and he helped us tremendously! Katie was also incredibly helpful!
Response from owner
September 10, 2024
Cynthia Prinsen
I cannot express enough how grateful I am for the exceptional service provided by Dean Burnetti Law. From the moment I contacted them, I felt supported and understood. The team is incredibly professional, compassionate, and dedicated to their clients. Dean Burnetti and his staff went above and beyond to ensure that my case was handled with the utmost care and attention. They were always available to answer my questions and kept me informed throughout the entire process. Their expertise and commitment to justice were evident in every interaction. Thank you, Dean Burnetti Law, for everything you have done for me!
Response from owner
September 10, 2024
bill singleton
The burnetti team was awesome! Mz.Nitza, was incredible to work with. Always answered any questions in a timely manner. Very professional and courteous. Mr. Burnetti is one of the easiest people to talk to, very down to earth. Never did I feel uncomfortable. Thank you for representing me.
Response from owner
December 13, 2023
Bob Bob
the para legal there was professional and she was most importantly honest and did not try to sell me anything. She told me the likely outcomes and she handled my case professionally. The team there has a prayer box in the front and they sponsor the joy fm.
Response from owner
November 8, 2023
Sandra Spring
Dean Burnetti’s law office did an awesome job with my case. I got more than what I thought I was going to get but thankful for that. But his assistance assigned to my case was Ginette help get the ball rolling with all paperwork. She kept me informed she kept Dean informed every step of the way with any changes that came up. And if I need them again, I’ll be back to see Dean or if somebody needs attorney I’ll tell them to call Dean‘s office. Thank you
Response from owner
May 8, 2023
Ismael Perez
Very professional and very helpful and a wonderful staff. Have had a few cases done with them and they are definitely our families go to attorney.!!
Response from owner
March 23, 2022
Esmie Dundar
My case has not been completed but I just like the professionalism the response that you get back when you call and and the return call back from Teresa,and when she can't answer my question,she said her appointment for me to meet with Mr burnetti, just awesome people awesome firm just what Mr Burnett has been doing for God and the people. I think he was put here especially to do God's work.Pray God to continue to bless him and his firm to do what's right for the people of God.
Response from owner
December 20, 2021
N Sato
Attorney Dean, Attorney Jeff and their teams at Bandon office and Lakeland office are excellent! Thank you.
Response from owner
October 4, 2021
Diane
Great, knowledgeable and professional law firm to work with. They will help you through your questions and needs. You're in good hands with this team!
Response from owner
September 9, 2021
Suzie Johns
Jeff and Dean are amazing attorneys, they truly care about each and every client. The staff is organized and friendly. I definitely recommend!
Response from owner
September 3, 2021
LaJayce Jones
Great customer service. Everyone at the office is polite and helpful. Handled everything in my case professionally. Would recommend
Response from owner
August 26, 2021
Frederick Burgos
I had a great relationship with Dean in all these years, due to great work that I have received from Jeff, Ginnete and Cory. And Kudos to all the team for their outstanding performance. And also a special thanks to Tina for being a wonderful listener, Again thanks to all. Regards Frederick
Response from owner
August 23, 2021
Stephanie Gossett
I cannot say enough nice things about Jeff Sheloske. Going through this process seems long, but He keeps fresh energy throughout the whole process. He truly cares. His staff is also outstanding. Kelli is so kind and is a lifesaver when you are unsure of next steps. I will reach out to them again in the future if needed. Fantastic team at this firm. Great results. Five stars.
Response from owner
August 23, 2021
Annabelle Sprague
Everyone at the office is very kind. Kevin got my case settled in a quick and efficient way. Defiantly will recommend to all of my friends and family.
Response from owner
July 1, 2021
Naylis Cruz
For one, they’re religious to point of it being uncomfortable. For two, when confronted with criticism they are disrespectful and difficult to deal with when they’ve been unhelpful and have the audacity to say your opinion isn’t valid lol. I’ll be sticking to bigger names who don’t skirt the line of professionalism.
Response from owner
June 29, 2021
Alex Velez
My name is Laura Perez Dean Burnetti Law group was Amazing to work with!!! Kevin Simons was a great help and very informative!!
Response from owner
June 28, 2021
Thomas
Dean Burnetti and his staff have handled my case with true professionalism and attention to detail. I have been kept “in the loop” from the very beginning. Dean not only explains everything in detail, he does so in a way that anyone can understand. It is a great feeling knowing that I have entrusted my case to a man with such high morale standards and an unwavering commitment to me as a client.
Response from owner
June 4, 2021
Angel Rodriguez
Staff very unprofessional
Marshawn Gibson
If you Hurt or Need Someone you Trust to fight your case for you... Dean Burnetti Law....Him an his team will Go out they way to Help.. so Serious
Response from owner
May 13, 2021
Ashley Jernigan
I can't say enough good things about Mr.Burnetti and his law firm. I was very pleased with the speed and outcome of my case, as well as the overall process through everything. Dean always handled everything professionally and thoroughly communicated every detail to me clearly, making sure we were on the same page. I was always greeted by his friendly staff, and never felt uncomfortable asking any questions that came to mind. Highly recommend Mr.Burnetti and his firm to handle your case!
Response from owner
March 4, 2021