Business Owners:Activate your site, chat here →
Dean Burnetti Law

Contact

Get in touch with Dean Burnetti Law

By submitting, you agree to be contacted about your request.

Topic

Staff Professionalism & Quality

89.7% positive

Across 135 reviews of Dean Burnetti Law in Lakeland, FL, staff professionalism & quality appears in 39 reviews (89.7% positive), from 2017-04-18 through 2026-06-02.


Key findings

  • Staff Professionalism & Quality mentioned in 39 of 135 reviews (28.9%)

  • 89.7% of Staff Professionalism & Quality reviews are 4 or 5 stars

  • Average rating in Staff Professionalism & Quality reviews: 4.6★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    97%38 mentions
  • Communication & Updates

    77%30 mentions
  • Courtesy & Friendliness

    54%21 mentions
  • Technical Knowledge & Expertise

    28%11 mentions
  • Responsiveness & Speed

    26%10 mentions
  • Problem Resolution & Effectiveness

    21%8 mentions

Reviews mentioning staff professionalism & quality

June 2, 2026

Amanda Joy

Totally disappointed with intake. Nor did Dean bother to reach out. I tried to explain more to intake, but felt more brushed off, and found listening to the gentleman, he sounded more condescending. I wasn’t even able to explain any detail and made to feel it didn’t matter. Sometimes we should never think we are too big to listen, the punchline was totally missed. Mr. Burnetti Upon reading your reply to my review. I found that Mr Steele was not forthright with the information he provided you. I absolutely never raised my tone, nor spoke rudely. I do recall exactly what I said. I clearly stated after listening to him, and how I was made to feel by Mr. Steele. That he certainly wasn’t a good representation for your law practice . I have actually met you before Mr. Burnetti, and thought of you as an excellent attorney and individual. I will say again by knowing he gave you false information all together, to paint a picture of me in such a negative way. Mr Steele is definitely not helping your law firm. His ability to lie directly, his lack of professional communication to relay the facts. Mr Steele with the approach he takes definitely can send potential clients another direction. Also, Mr Burnetti. You chose to speak of reviews I left for others. Interesting tactic. Guess it’s to diffuse the topic directed. I actually could come back at that. Instead, I know I speak truth. It’s obvious attorneys are trained to shine the light elsewhere. I am rather a very positive person and the majority of anything I’ve said about anyone with a review has been positive, and if anything negative was said it was the truth. I did not get a voicemail from you. I double checked again and I had no voicemail left by you.

Response from owner

Dear Miss Joy, I saw your review today and should note that I did call you yesterday and actually left you a message to please give me a call so I could try and intervene and help in any way possible. My understanding of the whole history is that last Thursday, you contacted our office and spoke to Ron Steele, my assistant. Evidently, on that day you were interrupted because you were doing someone's hair and couldn't continue to talk to him. He made himself available to speak to you then on Saturday for a lengthy period of time about your circumstance. He told you at that time that he would have to talk to me since I would be the actual attorney who would be potentially trying to help you. He communicated to you I was out of town and actually out of the state for a family event. I came back into town around 10:00 PM Sunday evening. Obviously, I did not have the opportunity to speak to Ron that evening. Monday morning, I arrived at the office and was immediately in a deposition and then a Social Security hearing which occurred immediately after. So, I was not able to speak to Ron until after lunch time which would have been the first time he would have been able to speak to me. It is my understanding that you called the office Monday morning at 10:00 AM, wanting to know why Ron had not called you back. He did speak to you and explained that he had not had the opportunity to talk to me about your fact pattern. Ron has told me in that conversation you started to yell at him and tell him he was a horrible representative for our law firm. Despite all that, I went ahead and called you and left you a message to call me back. You never responded. At this point, I'm still more than willing to talk to you and try and help you. But you have to at least extend some courtesy of patience. Simply put, you should have waited. It would have been worth waiting for me to speak to you personally. Looking at the reviews that you have left for others, this seems to be consistent with your communication style. I wish you well and hope you find an attorney to meet your demands. Dean Burnetti

May 13, 2026

March 24, 2026

Matt Maccario

Diligent and resourceful. Sam B. was a huge help. Strongly recommend

January 10, 2026

Cristina S

Highly knowledgeable lawyer and an excellent team. Professional, efficient, and instrumental in achieving a successful outcome. Highly recommended. Nitza Thank you for your patience, knowledge, and for diligently following up on every phone call and question. Congratulations to all of you and may God bless you all 🙏

Response from owner

Christina, thank you so much for your taking the time to leave us such a nice review. We'll pass along your compliments to Nitza. We're so pleased that we were able to assist you in your time of need! God bless you.

January 12, 2026

December 19, 2025

Ellie Martinez

Such easy folks to work with and genuinely helpful and attentive!

Response from owner

Ellie, thank you for the great review!

December 19, 2025

December 17, 2025

Yan Bri

They go above and beyond with providing excellent service. Very attentive, knowledgeable, professional, and most of all they always have the biggest smile when you enter the office. Highly recommend!

Response from owner

Yan, thank you for your kind words and for taking the time to leave us such a glowing review. We're thrilled we could assist you in your time of need! God bless you.

December 17, 2025

December 17, 2025

Christopher Rodriguez

Saryth Davila is an amazing worker, provides help an anyway she can. Very positive attitude! Great service thank you.

Response from owner

Christopher, thank you so much for your taking the time to leave us your review. We'll pass along your kind remarks to Saryth. We're delighted we were able to assist you in your time of need! God bless you.

December 17, 2025

December 15, 2025

Yolanda Moctezuma

Working with Mr. Burnetti and his incredible team has been an outstanding experience. Their professionalism, deep expertise, and unwavering commitment to client success truly set them apart. They are responsive, thorough, and always go the extra mile to ensure every detail is handled with care. I highly recommend Mr. Burnetti’s firm to anyone seeking exceptional legal representation and a team that genuinely cares about achieving the best possible outcome.

Response from owner

Yolanda, thank you so much for your taking the time to leave us such a lovely review. We're so glad we were able to assist you in your time of need, and we'll pass along your kind remarks to our staff. God bless you!

December 15, 2025

December 12, 2025

Louisa Dantonio

This is such a great law firm ,Dean Burnetti Law Lakeland, Florida. I just love this office, The staff here are incredible. DeanBurnetti law , is so committed to his clients , wonderful and helpful. I highly recommend Dean Burnetti law in Lakeland, Florida. He’s very experienced and he makes you feel heard. He will be in your corner 100% of the time.

Response from owner

Louisa, thank you for your kind words and for taking the time to leave us such a nice review. We're honored that we could assist you in your time of need. God bless you.

December 12, 2025

December 12, 2025

Jacinta Mercado

I had an excellent experience working with Burnetti Law. The team was professional, responsive, and genuinely cared about helping me. They explained everything clearly and kept me informed every step of the way. I highly recommend them to anyone seeking trustworthy and skilled legal representation. Thank you Sari you guys are amazing!

Response from owner

Jacinta, thank you so much for taking the time to leave us such a great review. We're honored that we could help you in your time of need. God bless you!

December 15, 2025

December 11, 2025

Vanessa Soto

The staff at Dean Burnetti law office in Lakeland is excellent they truly care about their clients.

Response from owner

Vanessa, thank you for taking the time to leave us a review. We sincerely appreciate it. God bless you!

December 11, 2025

December 5, 2025

Elizabeth Atkinson

Mr. Bernetti is an awesome Christian lawyer. He cares about his clients and takes time to listen to their concerns. Mr. Bernetti’s two paralegal assistants (Stephanie and Theresa) are outstanding and always ready to help! Stephanie explains questions in detail and Theresa lets you know exactly where the case is as we go along.

Response from owner

Elizabeth, thank you so much for your taking the time to leave us such a lovely review. We're so glad we were able to assist you in your time of need, and we'll pass along your kind remarks to Stephanie and Theresa! God bless you!

December 5, 2025

November 13, 2025

Henry Kern

Dean Burnetti and his staff did an outstanding job with helping me with my work comp situation. It has been a hard long road dealing with work comp and I am still dealing with them. I especially have to thank Nitza she has been with me in every aspect. She went above and beyond to help me. I am very grateful for everything they have all done. I don’t wish this process on anyone but if you need help i would definitely recommend them.

Response from owner

Henry, thank you for your kind words and for taking the time to leave us such a nice review. We're honored that we could assist you in your time of need, and I'll pass along your kind regards to Nitza. God bless you.

November 14, 2025

October 16, 2025

Alex cABRAL

Niatza, Was extremely knowledgeable in workers compensation. She navigated me through the entire time. Had thorough communication and quick responses. I won't go anywhere else.

Response from owner

Alex, thank you so much for your taking the time to leave us such a glowing review. We're so happy we were able to assist you in your time of need, and we'll pass along your kind remarks to Nitza! God bless you!

October 17, 2025

September 18, 2025

Quisha Jones

Was called back for free consultation and spoke with Ron. The call lasted literally 59 secs. When i did answer the phone, he said "Hey its Ron, I'm calling you back" and I'm not knowing who Ron is and from where... then he stated Bernetti. Very unprofessional. Not only did he not listen to my concern, but he jumped the gun without me explaining what was going on and just told me to go the the emergency room. What does that have to do with my concern? I asked "so you guys can't help at all and his answer was a flat out "no" and in a rude tone. He didn't listen, very nonchalant and just didn't care. I wouldn't recommend! Next time Ron, Whenever you call someone, state who you are, the company and address whomever by their name. Practice better customer service sir.

June 12, 2025

Michelle Mabe

This office is wonderful!! Jessica and both attorneys were very good at explaining the process to us.

Response from owner

Michelle, thank you so much for your taking the time to leave us your review. We'll pass along your kind remarks to Jessica. We're delighted we were able to assist you in your time of need! God bless you.

June 12, 2025

March 15, 2025

Stu Cannon

If I could give more stars I would. The offices of Dean Bernetti are the most professional I've ever had the pleasure of dealing with. It took 3 and 1/2 years to satisfy my case in that time the office staff were so knowledgeable and professional. Never once did they disappoint me. I'm very thankful I contacted them.I have been dealing with (Nitza) in the office, I really like her professional attitude. She is very knowledgeable always has the correct answer and with her calming personality just makes things work. She is a very good asset to the office and makes stress you must deal with better.

Response from owner

Stu, thank you for your kind words and for taking the time to leave us such a nice review. We're honored that we could assist you in your time of need, and we're happy to pass along your comments to Nitza! God bless you.

March 17, 2025

January 29, 2025

Aurora Heredia

Nitza at Dean Burnetti's law firm was wonderful always conscious of my feelings and needs to make my case's journey easier. There were tears, doubt and sometimes confusion caused by those treating my aches and pains but nitza kept me hanging in there. When I wanted to give up she reassured me that everything was gonna be ok. She was great. All the ladies answering the phone were so polite and professional.Mr. Burnetti is awesome. John was great. The mediator was fabulous. This law firm is a true example of team work and fierce professionals working to get the best for their client. I'm so happy my friend did great by directing me to them.

Response from owner

Aurora, thank you so much for your taking the time to leave us your review. We'll pass along your kind remarks to Nitza. We're delighted we were able to assist you in your time of need! God bless you.

January 29, 2025

September 25, 2024

Amanda Jennings

As a client of Deans I am absolutely pleased by his perfessionalism and his staff is very kind and very perfessional! All questions I had were answered in a timely manner and Kellie has shown so much kindness and respect towards me working on my case. Tina has shown kindness as well.

Response from owner

Amanda, thank you for your kind words and for taking the time to leave us such a nice review. We're honored that we could assist you in your time of need, and we're happy to pass along your comments to Tina and Kelli! God bless you.

September 26, 2024

September 10, 2024

nicole spina

Mr.Burnetti is a Godly and great man! Absolutely would recommend him when handling your case! Katie is also wonderful to work with. Everything goes smooth and the process was easy. Overall a pleasant experience and if I ever had to go through this again I’d do it with them.

Response from owner

Nicole, thank you so much for your taking the time to leave us your review. We'll pass along your kind remarks to Katie. We're so happy we were able to assist you in your time of need! God bless you.

September 10, 2024

September 10, 2024

Sarah-Jane Watson

Dean is a very godly man and he helped us tremendously! Katie was also incredibly helpful!

Response from owner

Sarah-Jane, thank you for your kind words and for taking the time to leave us such a glowing review. We're honored that we could assist you in your time of need! God bless you.

September 10, 2024

September 6, 2024

Cynthia Prinsen

I cannot express enough how grateful I am for the exceptional service provided by Dean Burnetti Law. From the moment I contacted them, I felt supported and understood. The team is incredibly professional, compassionate, and dedicated to their clients. Dean Burnetti and his staff went above and beyond to ensure that my case was handled with the utmost care and attention. They were always available to answer my questions and kept me informed throughout the entire process. Their expertise and commitment to justice were evident in every interaction. Thank you, Dean Burnetti Law, for everything you have done for me!

Response from owner

Cynthia, thank you so much for your taking the time to leave us your review. We're so happy we were able to assist you in your time of need! God bless you.

September 10, 2024

December 12, 2023

bill singleton

The burnetti team was awesome! Mz.Nitza, was incredible to work with. Always answered any questions in a timely manner. Very professional and courteous. Mr. Burnetti is one of the easiest people to talk to, very down to earth. Never did I feel uncomfortable. Thank you for representing me.

Response from owner

Bill, thank you so much for your taking the time to leave us your review. We'll pass along your kind remarks to Nitza. We're delighted we were able to assist you in your time of need! God bless you.

December 13, 2023

November 8, 2023

Bob Bob

the para legal there was professional and she was most importantly honest and did not try to sell me anything. She told me the likely outcomes and she handled my case professionally. The team there has a prayer box in the front and they sponsor the joy fm.

Response from owner

Bob, thank you so much for your taking the time to leave us your review. We're so happy we were able to assist you in your time of need! Thank you for leaving us such a nice review! God bless you.

November 8, 2023

May 8, 2023

Sandra Spring

Dean Burnetti’s law office did an awesome job with my case. I got more than what I thought I was going to get but thankful for that. But his assistance assigned to my case was Ginette help get the ball rolling with all paperwork. She kept me informed she kept Dean informed every step of the way with any changes that came up. And if I need them again, I’ll be back to see Dean or if somebody needs attorney I’ll tell them to call Dean‘s office. Thank you

Response from owner

Sandra, thank you for your kind words and for taking the time to leave us such a glowing review. We're honored that we could assist you in your time of need! God bless you.

May 8, 2023

March 22, 2022

Ismael Perez

Very professional and very helpful and a wonderful staff. Have had a few cases done with them and they are definitely our families go to attorney.!!

Response from owner

Ismael, thank you for your kind words and for taking the time to leave us such a glowing review. We're thrilled we could assist you in your time of need! God bless you.

March 23, 2022

December 20, 2021

Esmie Dundar

My case has not been completed but I just like the professionalism the response that you get back when you call and and the return call back from Teresa,and when she can't answer my question,she said her appointment for me to meet with Mr burnetti, just awesome people awesome firm just what Mr Burnett has been doing for God and the people. I think he was put here especially to do God's work.Pray God to continue to bless him and his firm to do what's right for the people of God.

Response from owner

Esmie, thank you for taking the time to leave a review and for your kind words. I'm so glad that Theresa has been able to help you and make you feel confident and comfortable during your tenure as our client. We strive to give each client the dignity and respect they deserve as they face the legal system. I'm happy to pass along your compliments to Theresa.

December 20, 2021

October 4, 2021

N Sato

Attorney Dean, Attorney Jeff and their teams at Bandon office and Lakeland office are excellent! Thank you.

Response from owner

Thank you so much for your kind words and for taking the time to leave us such a nice review. We're so pleased we could assist you in your time of need! God bless you.

October 4, 2021

September 8, 2021

Diane

Great, knowledgeable and professional law firm to work with. They will help you through your questions and needs. You're in good hands with this team!

Response from owner

Diane, thank you so much for your taking the time to leave us your review. We're so happy we were able to assist you in your time of need! God bless you.

September 9, 2021

September 2, 2021

Suzie Johns

Jeff and Dean are amazing attorneys, they truly care about each and every client. The staff is organized and friendly. I definitely recommend!

Response from owner

Suzie, thank you so much for your kind words and for taking the time to leave us such a nice review. We're so pleased we could assist you in your time of need! God bless you.

September 3, 2021

August 25, 2021

LaJayce Jones

Great customer service. Everyone at the office is polite and helpful. Handled everything in my case professionally. Would recommend

Response from owner

LaJayce, thank you so much for your kind words and for taking the time to leave us such a nice review. We're so pleased we could assist you in your time of need! God bless you.

August 26, 2021

August 23, 2021

Frederick Burgos

I had a great relationship with Dean in all these years, due to great work that I have received from Jeff, Ginnete and Cory. And Kudos to all the team for their outstanding performance. And also a special thanks to Tina for being a wonderful listener, Again thanks to all. Regards Frederick

Response from owner

Frederick, I truly appreciate your kind words and for taking the time to leave your recommendation. I'm delighted that we were able to help you and make you feel confident during your time as our client and that our team was so helpful and instrumental in getting your case settled. We make it a priority to give each client the dignity and respect they deserve as they face the legal system, and I'm happy we were able to do this for you as well. I'm happy to pass along your compliments to Jeff, Ginette, Cori, and Tina.

August 23, 2021

August 21, 2021

Stephanie Gossett

I cannot say enough nice things about Jeff Sheloske. Going through this process seems long, but He keeps fresh energy throughout the whole process. He truly cares. His staff is also outstanding. Kelli is so kind and is a lifesaver when you are unsure of next steps. I will reach out to them again in the future if needed. Fantastic team at this firm. Great results. Five stars.

Response from owner

Stephanie, thank you for taking time to leave your recommendation and for your kind words. I'm thrilled that Jeff and Kelli were able to help you and make you feel confident during your tenure as our client. We strive to give each client the dignity and respect they deserve as they face the legal system. I'm happy to pass along your compliments to Jeff and Kelli.

August 23, 2021

July 1, 2021

Annabelle Sprague

Everyone at the office is very kind. Kevin got my case settled in a quick and efficient way. Defiantly will recommend to all of my friends and family.

Response from owner

Annabelle, thank you for taking the time to leave your review and for your kind words. I'm so happy Kevin was able to help you and make you feel confident during your time as our client. We strive to give each client the dignity and respect they deserve as they face the legal system. I'm happy to pass along your compliments to Kevin.

July 1, 2021

June 29, 2021

Naylis Cruz

For one, they’re religious to point of it being uncomfortable. For two, when confronted with criticism they are disrespectful and difficult to deal with when they’ve been unhelpful and have the audacity to say your opinion isn’t valid lol. I’ll be sticking to bigger names who don’t skirt the line of professionalism.

Response from owner

Ms. Cruz, After reading your review, I felt compelled to respond. We ARE a Faith-based Law Firm….as advertised…. it is a well-known fact…...many of our clients come to us for that reason. As far as our representation practices……those are based on our legal abilities, experience, and professional ethics. It is absolutely your choice to seek counsel where you are comfortable. I hope the best outcome for you. Dean

June 29, 2021

June 25, 2021

Alex Velez

My name is Laura Perez Dean Burnetti Law group was Amazing to work with!!! Kevin Simons was a great help and very informative!!

Response from owner

Laura, thank you for taking the time to leave your recommendation and for your kind words. I'm so happy that Kevin was able to help you and make you feel confident during your time as our client. We strive to give each client the dignity and respect they deserve as they face the legal system. I'm happy to pass along your compliments to Kevin.

June 28, 2021

June 4, 2021

Thomas

Dean Burnetti and his staff have handled my case with true professionalism and attention to detail. I have been kept “in the loop” from the very beginning. Dean not only explains everything in detail, he does so in a way that anyone can understand. It is a great feeling knowing that I have entrusted my case to a man with such high morale standards and an unwavering commitment to me as a client.

Response from owner

Thomas, Thank you for taking time to leave us such a nice review! I'm very happy we were able to assist you and make you feel confident during your tenure as our client. It is our desire to give every client the dignity and respect they deserve as they face the challenging legal system. God bless you.

June 4, 2021

June 3, 2021

Angel Rodriguez

Staff very unprofessional

May 13, 2021

Marshawn Gibson

If you Hurt or Need Someone you Trust to fight your case for you... Dean Burnetti Law....Him an his team will Go out they way to Help.. so Serious

Response from owner

Marshawn, thank you so much for your kind words and for taking the time to leave us such a nice review. We're so happy we were able to assist you in your time of need! God bless you.

May 13, 2021

March 4, 2021

Ashley Jernigan

I can't say enough good things about Mr.Burnetti and his law firm. I was very pleased with the speed and outcome of my case, as well as the overall process through everything. Dean always handled everything professionally and thoroughly communicated every detail to me clearly, making sure we were on the same page. I was always greeted by his friendly staff, and never felt uncomfortable asking any questions that came to mind. Highly recommend Mr.Burnetti and his firm to handle your case!

Response from owner

Ashley, thank you so much for your kind words and for taking the time to leave us such a nice review. It's always a pleasure being able to help our clients seek justice, and even more so when they find it. I'm so happy we were able to assist you! God bless you.

March 4, 2021