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supportive"]},"Ci9DQUlRQUNvZENodHljRjlvT2xac1UyUnplWHBxVUY5bFpteFpVekJMYlZSU1lVRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer gives a brief but enthusiastic endorsement calling Dean Burnetti Law the best place.","key_phrases":["Best place"]},"Ci9DQUlRQUNvZENodHljRjlvT214aU9GRmtWMmhwUzFBeGVFRnhOWFZKTUVGMVdIYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Dean"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"An employee praises Attorney Dean Burnetti as an exceptional, faith-driven leader of strong integrity, compassion, and professionalism.","key_phrases":["leadership rooted in strong Christian values","genuine compassion for others","leads by example with patience and wisdom","rare to find a leader who embodies professionalism and faith so naturally"]},"Ci9DQUlRQUNvZENodHljRjlvT21wNldIZFFaVGxOTTNjdE1GOHdVV1l5TVhSNVEzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dean"],"services":["personal-injury-representation"],"problems":["unspecified-legal-need"]},"one_line_summary":"The reviewer highly praises Dean Burnetti and his team, calling them a godsend during a difficult time.","key_phrases":["truly an amazing man","God send in my time of need","can't recommend them enough","his team"]},"Ci9DQUlRQUNvZENodHljRjlvT25ObWJuTlFWVVJyWnpsRlVqRkhUVTFzV0doeE1VRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-legal-representation"],"problems":[]},"one_line_summary":"The reviewer praises the Lakeland office staff as excellent and genuinely caring toward clients.","key_phrases":["staff is excellent","truly care about their clients","Dean Burnetti law office in Lakeland"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkTVprZG1SRkp1YjNKdlpWWmtiVmQyWDFkbldFRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":[]},"one_line_summary":"Reviewer praises Dean Burnetti Law as an honest, Christian business with good people.","key_phrases":["Honest Christian business","Good people"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGeVZrMVBNMjg0YTJKZlRUSm5hbVZQVUVOQ1VuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Stephanie","Theresa"],"services":["legal-representation","paralegal-support"],"problems":[]},"one_line_summary":"Client praises Dean Burnetti as a caring attorney and highlights paralegals Stephanie and Theresa for their outstanding communication and case updates.","key_phrases":["awesome Christian lawyer","cares about his clients","explains questions in detail","lets you know exactly where the case is"]},"Ci9DQUlRQUNvZENodHljRjlvT25JNFpYcEpTSEZLUjBkSU9HMDNVblZMVDFaemFXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Nitza"],"services":["workers-compensation"],"problems":["work-comp-claim","ongoing-workers-compensation-dispute"]},"one_line_summary":"Client praises Dean Burnetti and especially staff member Nitza for outstanding support throughout a difficult workers compensation case.","key_phrases":["outstanding job with my work comp situation","went above and beyond to help me","been with me in every aspect","I would definitely recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCWlQzTmlhbEpTWDJVek1XaHVabHBRWlVwR1UyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Burnetti"],"services":["personal-injury-representation","accident-attorney-consultation"],"problems":["car-accident","uncertainty-about-legal-representation-after-negative-stories-about-accident-attorneys"]},"one_line_summary":"A client who was initially skeptical of accident attorneys praises Mr. Burnetti for his honest, detailed communication and has since referred her sister to the firm.","key_phrases":["no unrealistic expectations or promises","explain to me in detailed and in facts","referred my sister to his firm with no hesitation","truly cares and will fight for you and your family"]},"Ci9DQUlRQUNvZENodHljRjlvT21GVVFYcExPVXh6UlRaMk5HcHpka0p1Y1VZNGFVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The client felt well cared for and expressed strong trust in Dean Burnetti Law.","key_phrases":["very caring and respectful","someone you can trust","feels good"]},"Ci9DQUlRQUNvZENodHljRjlvT25SNlpIWXpVVjlEUVdKUGNrTmFjRVZZVTJ0QmFuYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Dean"],"services":["legal-consultation","client-advocacy"],"problems":["unspecified-legal-matter-requiring-fierce-advocacy"]},"one_line_summary":"Client praises Dean Burnetti Law for their compassionate, communicative, and tenacious legal advocacy throughout a difficult case.","key_phrases":["truly care about their clients—not just as cases, but as people","fought hard on my behalf and never backed down","passion for doing what's right","combines heart with fierce advocacy"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWNVdIRkRhVWhrY21Ock1HMXVkMWhCZUhCeGIxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Niatza"],"services":["workers-compensation"],"problems":["workers-compensation-claim-navigation"]},"one_line_summary":"Customer praises Niatza for her extensive knowledge, thorough communication, and quick responses throughout their workers compensation case.","key_phrases":["extremely knowledgeable in workers compensation","navigated me through the entire time","thorough communication and quick responses","won't go anywhere else"]},"Ci9DQUlRQUNvZENodHljRjlvT21Wc2FIWjZPVzFKWVVjMFYxZHFSbXhLTTB0UVUyYxAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-services"],"problems":["unpleasant-experience-with-firm"]},"one_line_summary":"The reviewer had an unpleasant experience with Dean Burnetti Law but provided no further details.","key_phrases":["not a pleasant experience"]},"Ci9DQUlRQUNvZENodHljRjlvT25Gc1dqTXpNM2x4VW05aU5GcDNaWGt5YlhKVFMwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Dean"],"services":["personal-injury-claim","insurance-settlement","car-accident-case"],"problems":["car-accident-injury","hit-from-behind-on-i-20-in-atlanta"]},"one_line_summary":"Client injured in a rear-end collision on I-20 received personal attention from Dean Burnetti and secured a settlement far exceeding what the insurance company offered.","key_phrases":["first class treatment on settling my case","great settlement, much more than my injuries","He personally spoke with me","His case manager was the best"]},"Ci9DQUlRQUNvZENodHljRjlvT21FMVR6UnBhVGw1YWpORmNIWkNXVVY2YVhKdloyYxAB":{"sentiment":"negative","sentiment_score":-0.88,"aspects_mentioned":["communication","professionalism","courtesy","responsiveness"],"entities":{"technicians":["Ron"],"services":["free-consultation"],"problems":["attorney-failed-to-listen-to-concern-before-dismissing-case","unprofessional-phone-manner-and-rude-dismissal-during-consultation"]},"one_line_summary":"A prospective client had a 59-second consultation call with Ron who was dismissive, rude, and failed to listen before abruptly turning them away.","key_phrases":["call lasted literally 59 secs","jumped the gun without me explaining","flat out 'no' and in a rude tone","practice better customer service"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSMFExSjZPR2hZWlRCS1ZtZE1WRVZ4V1Vkb1ZFRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25wUFIyaE5OVlpYZUY5bFJGWkVTMGd5UXkweFQxRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Nitza"],"services":["personal-injury-case"],"problems":["stress-from-ongoing-legal-case"]},"one_line_summary":"Client praises Nitza for being pleasant and keeping them informed throughout their case, resulting in reduced stress.","key_phrases":["nice person to work with","kept us informed on my case","get some stress off of my shoulders"]},"Ci9DQUlRQUNvZENodHljRjlvT2t3eFprRkZaMUY1YVdOMlEwRnlURlIxVkc1clEyYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Dean"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Reviewer praises Dean as an excellent attorney who aggressively fights for those in need.","key_phrases":["excellent attorney","aggressively fight for anyone in need","willing to fight for anyone","rare"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCV1pHOUhPSGR4WVZWc2VXRnRibEJEY21Wc1JIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Dean Burnetti Law for winning their case and providing comprehensive, concierge-level service throughout the process.","key_phrases":["He won for me","team took care of everything","truly concierge treatment"]},"ChZDSUhNMG9nS0VObmwzOFRfX3NtQkh3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Jessica"],"services":["legal-consultation"],"problems":[]},"one_line_summary":"The client praised Jessica and both attorneys for clearly explaining the legal process and providing a wonderful overall experience.","key_phrases":["This office is wonderful","very good at explaining the process","Jessica and both attorneys"]},"ChZDSUhNMG9nS0VNV3YyNy1XMzlIYU53EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"The reviewer thanks attorney Ahmed Yaqzan for his excellent treatment and service.","key_phrases":["المعامله الممتازه","شكرا الى المحامي احمد يقظان","excellent treatment"]},"ChdDSUhNMG9nS0VLT005Y2VycUxDNmpRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer thanks attorney Ahmed Yaqzan for his good treatment.","key_phrases":["شكراً إلى محامي احمد يقظان","المعامله الجيده","good treatment"]},"ChZDSUhNMG9nS0VJQ0FnTUN3ZzhhWWRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Nitza"],"services":["case-resolution"],"problems":[]},"one_line_summary":"Client praises Mr. Burnetti and assistant Nitza for their knowledge, dedication, and successful case resolution.","key_phrases":["very knowledgeable and dedicated","so much time in helping me","get my case resolved","pleasurable experience"]},"ChdDSUhNMG9nS0VJQ0FnTURRLThMWTJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Nitza"],"services":["personal-injury-case-management"],"problems":["lengthy-legal-case-requiring-3-5-years-to-resolve"]},"one_line_summary":"Client praises the firm's professionalism over a 3.5-year case, highlighting staff member Nitza for her knowledge, calm demeanor, and consistent reliability.","key_phrases":["most professional I've ever had the pleasure of dealing with","3 and 1/2 years to satisfy my case","always has the correct answer","calming personality just makes things work"]},"ChZDSUhNMG9nS0VJQ0FnTUNBaUpiX0FnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism","problem_resolution"],"entities":{"technicians":["Nitza","John"],"services":["personal-injury-case","mediation"],"problems":["aches-and-pains","case-management-stress","doubt-and-confusion-during-treatment"]},"one_line_summary":"The client praises Nitza and the entire Dean Burnetti Law team for their compassionate support, professionalism, and successful case outcome.","key_phrases":["always conscious of my feelings and needs","she reassured me that everything was gonna be ok","true example of team work and fierce professionals","working to get the best for their client"]},"ChZDSUhNMG9nS0VJQ0FnSUNucHJHcmVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":["Dean","Kellie","Tina"],"services":["personal-injury-case-management"],"problems":[]},"one_line_summary":"Client praises Dean Burnetti, Kellie, and Tina for their professionalism, kindness, and timely communication throughout her case.","key_phrases":["absolutely pleased by his perfessionalism","kindness and respect towards me","questions answered in a timely manner","staff is very kind and very perfessional"]},"ChZDSUhNMG9nS0VJQ0FnSUNIdi1TQWZ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":["Dean","Katie"],"services":["personal-injury-representation","injury-law-case-management"],"problems":["personal-injury-claim","seeking-compensation"]},"one_line_summary":"Client praises Dean Burnetti Law for exceptional professionalism, compassionate support, and a favorable injury case outcome.","key_phrases":["nothing short of exceptional","tenacious spirit in advocating for my rights","compassionate nature of the team made a world of difference","set a gold standard in legal representation"]},"ChZDSUhNMG9nS0VJQ0FnSUNIMzZiOEt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Burnetti","Katie"],"services":["personal-injury-case-management"],"problems":[]},"one_line_summary":"Client highly praises Mr. Burnetti and staff member Katie for a smooth, pleasant, and easy legal process.","key_phrases":["Godly and great man","Katie is also wonderful to work with","Everything goes smooth and the process was easy","overall a pleasant experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNIM19LZ19RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dean","Katie"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Dean for being godly and tremendously helpful, and commends Katie for being incredibly helpful as well.","key_phrases":["very godly man","helped us tremendously","incredibly helpful","Dean and Katie"]},"ChdDSUhNMG9nS0VJQ0FnSUNILWRfY3RBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge","responsiveness","courtesy"],"entities":{"technicians":["Dean"],"services":["personal-injury-case-representation"],"problems":["unspecified-legal-case-requiring-representation"]},"one_line_summary":"Client expresses deep gratitude for Dean Burnetti Law's professionalism, compassion, and consistent communication throughout her case.","key_phrases":["went above and beyond","kept me informed throughout the entire process","incredibly professional, compassionate, and dedicated","commitment to justice"]},"ChdDSUhNMG9nS0VJQ0FnSUNIaGJ6TXdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-legal-representation"],"problems":[]},"one_line_summary":"Reviewer praises Dean Burnetti Law for treating clients like family, clear communication, and genuine care for client well-being.","key_phrases":["treat their clients like family","never just a case number","goes above and beyond","explain every step of the process with care and clarity"]},"ChZDSUhNMG9nS0VJQ0FnSUNIaFkzN1lBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Dean","Kelli"],"services":["personal-injury-representation"],"problems":["wife-s-injury-from-accident"]},"one_line_summary":"Dean and Kelli handled the wife's injury case excellently, providing ongoing updates and care coordination, earning a strong recommendation.","key_phrases":["did a great job with my wife's injury case","made sure she got the care she needed","stayed in touch with updates","would recommend them to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSUNIaGFxbnBBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Dean"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Dean Burnetti and his staff for going above and beyond to care for clients during difficult times.","key_phrases":["go above and beyond","clients are taken care of","in their time of need","Dean and his staff are great"]},"ChdDSUhNMG9nS0VJQ0FnSUNIZ2RTM2t3RRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["dog-bite-claim","personal-injury"],"problems":["daughter-bitten-in-face-by-dog-in-2020","case-dragged-out-for-years","defendant-family-filed-bankruptcy-to-avoid-liability","case-lost-with-no-recovery"]},"one_line_summary":"Client's daughter lost a dog bite injury case after years of delays, allegedly allowing the opposing party time to declare bankruptcy, leaving the family with no recovery.","key_phrases":["nice doesn't get it done","allowed it to drag out until THIS YEAR","daughter loses","mishandled"]},"ChRDSUhNMG9nS0VJQ0FnSUNqN05wThAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Theresa"],"services":["medical-malpractice-representation"],"problems":["attorney-withdrew-from-case-2-5-months-before-statute-of-limitations-expired","client-blocked-from-speaking-directly-with-attorney","case-dropped-without-adequate-notice-or-explanation"]},"one_line_summary":"Client claims Burnetti Law dropped her medical malpractice case via a third-party attorney just 2.5 months before the claim expired, after nearly two years of representation and being blocked from direct attorney contact by a paralegal.","key_phrases":["2.5 months before my claim expired","unable to represent me in my claim","kept me from speaking to Burnetti","who's running that office"]},"ChZDSUhNMG9nS0VJQ0FnSUREM3BqZEFREAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["unmet-client-expectations"]},"one_line_summary":"The reviewer expresses disappointment with the firm's service, feeling they could have done better for her.","key_phrases":["just gave one star","could be better for me","they don't"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5eDRidm5BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Dean","Nitza"],"services":["personal-injury-claim"],"problems":[]},"one_line_summary":"Client praises Dean and paralegal Nitza for outstanding communication, transparency, and responsiveness throughout the entire claim process.","key_phrases":["very communicative and transparent","always available to answer calls","promptly followed up on all my emails","would definitely recommend Dean and his firm"]},"ChZDSUhNMG9nS0VJQ0FnSUNkX3FQR0tREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Dean Burnetti Law for standout communication and transparency throughout the personal injury process.","key_phrases":["only one Dean Burnetti","communicative and transparent throughout the whole process","grateful to have been referred to this firm"]},"ChZDSUhNMG9nS0VJQ0FnSUNkcXVId0lBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Dean","Kelli"],"services":["car-accident-representation","personal-injury-claim"],"problems":["car-accident","need-for-vehicle-replacement"]},"one_line_summary":"Client praises Dean Burnetti Law for going above and beyond after a car accident, helping her replace her vehicle and providing heartfelt personal support.","key_phrases":["went above and beyond","standup and fight for you","blessed to have Dean and Kelli","replace a car and be lifted up"]},"ChdDSUhNMG9nS0VJQ0FnSUNOei1hQXV3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Kelly","Burnetti"],"services":["personal-injury-claim","insurance-negotiation"],"problems":["unfair-treatment-by-insurance-company","need-for-proper-medical-treatment"]},"one_line_summary":"Client praises Kelly and Mr. Burnetti for securing proper treatment and fair handling by the insurance company.","key_phrases":["great experience with this firm","helped me receive proper treatment","treated fairly by the insurance company","worked very hard"]},"ChZDSUhNMG9nS0VJQ0FnSURWbHNLck1BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Nitza","Burnetti"],"services":["personal-injury-representation"],"problems":["legal-representation-needed"]},"one_line_summary":"Client praises the Burnetti team, especially Nitza and Mr. Burnetti, for their professionalism, responsiveness, and approachable communication throughout the representation.","key_phrases":["The burnetti team was awesome","Mz. Nitza was incredible to work with","Always answered any questions in a timely manner","one of the easiest people to talk to"]},"ChdDSUhNMG9nS0VJQ0FnSURGdWZYanhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["legal-consultation","case-management"],"problems":[]},"one_line_summary":"Customer praises the paralegal for her professionalism, honesty, and clear communication about case outcomes, and notes the firm's faith-oriented culture.","key_phrases":["professional and honest","did not try to sell me anything","told me the likely outcomes","prayer box in the front"]},"ChZDSUhNMG9nS0VJQ0FnSUNwOV9mMEFREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNKd1pDM09BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Kelli"],"services":["hit-and-run-accident-claim","medical-bill-recovery","auto-accident-representation"],"problems":["hit-and-run-accident","enormous-medical-bills","car-insurance-not-covering-bills"]},"one_line_summary":"Client praises Kelli for keeping her informed and stress-free throughout a difficult hit-and-run accident and medical bill recovery case.","key_phrases":["saving grace of this whole thing","Kelli kept me informed all the way","patient with answering all my questions","she was a blessing in this nightmare"]},"ChdDSUhNMG9nS0VJQ0FnSUN4a0piRHh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","problem_resolution"],"entities":{"technicians":["Ginette"],"services":["personal-injury-case","legal-representation"],"problems":["unspecified-legal-case-requiring-attorney-representation"]},"one_line_summary":"Client praises Ginette for keeping all parties informed throughout the case and is thrilled to have received more than expected in her settlement.","key_phrases":["did an awesome job with my case","got more than what I thought I was going to get","kept me informed every step of the way","I'll tell them to call Dean's office"]},"ChdDSUhNMG9nS0VJQ0FnSURobmIyY3lnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNoZzdxa21RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","communication","professionalism","courtesy"],"entities":{"technicians":["John","Kelli","Mysty"],"services":["auto-accident-settlement","personal-injury-claim"],"problems":["rear-end-collision","auto-accident-injuries","medical-expenses"]},"one_line_summary":"Client praises Dean Burnetti Law for successfully settling her auto accident case and thanks John, Kelli, and Mysty for their guidance and education throughout the process.","key_phrases":["settled my case","all of my medical expenses were taken care of","walk away with an outstanding amount of money","educating me & not making me feel incompetent"]},"ChdDSUhNMG9nS0VJQ0FnSURCejVUc3JBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURCMmFHeE9nEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["legal-referral","case-evaluation"],"problems":["case-against-polk-county-declined","referred-away-without-representation"]},"one_line_summary":"Customer was turned away and referred to a lawyer referral service, feeling the firm only takes cases based on financial gain rather than client need.","key_phrases":["just like any other big firm","dont want to go against Polk County","transferred me to Lawyer referral service","no one out there to help the normal person"]},"ChZDSUhNMG9nS0VJQ0FnSUQtdzY2bVJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Dean"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Dean Burnetti as a wonderful, devout Christian lawyer who helped with their case.","key_phrases":["WONDERFUL LAWYER","DEVOUT CHRISTIAN","HELPED ME WITH MY CASE","NONE OTHER LIKE HIM"]},"ChZDSUhNMG9nS0VJQ0FnSURleFlYQ0VREAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["advertising"],"problems":["disruptive-airplane-advertisement-at-concert"]},"one_line_summary":"Customer was annoyed by a plane advertising Dean Burnetti Law that circled for 20 minutes over a concert, calling it inconsiderate and flashy.","key_phrases":["inconsiderate, flashy showmanship","plane circled for 20 min drowning out some of the best songs","Find someone better"]},"ChdDSUhNMG9nS0VJQ0FnSUNPN3J2N29BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUMyZ05YSy1nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURXX3ZhSi1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["car-accident-representation","ticket-dismissal","vehicle-repair-assistance","personal-injury-settlement"],"problems":["son-injured-in-car-accident","son-received-traffic-ticket","truck-damaged-in-accident"]},"one_line_summary":"Dean Burnetti Law successfully got the client's son's ticket dismissed, proved the other driver's fault, secured a settlement, and helped repair his truck.","key_phrases":["got his ticket dismissed","proved that the other driver was at fault","got my son a decent settlement","helped get his truck repaired"]},"ChZDSUhNMG9nS0VJQ0FnSURXOXJyOVlBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURXcHJxemd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"A repeat client praises Dean Burnetti Law as their family's go-to attorney, highlighting professionalism and a wonderful staff.","key_phrases":["very professional and very helpful","wonderful staff","go to attorney","a few cases done with them"]},"ChZDSUhNMG9nS0VJQ0FnSUNXM2NyMUxnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Reviewer praises Dean Burnetti Law for attentively addressing client needs and achieving fast recovery outcomes.","key_phrases":["very good care of clients needs and questions","Gets you treated and back to life Fast","treated and back to life"]},"ChdDSUhNMG9nS0VJQ0FnSUNtdmNTbGtnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["client-services"],"problems":[]},"one_line_summary":"Julie had a positive experience with Dean Burnetti Law, praising their good client services and friendly staff.","key_phrases":["Good client services","people friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUNtek96ZHlRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","communication"],"entities":{"technicians":["Teresa"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer praises the firm's professionalism and responsiveness, particularly highlighting Teresa's communication skills and Mr. Burnetti's dedication to his clients.","key_phrases":["just like the professionalism","return call back from Teresa","awesome people awesome firm","doing for God and the people"]},"ChZDSUhNMG9nS0VJQ0FnSURHdll5VGRBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but highly positive one-word review praising Dean Burnetti Law.","key_phrases":["Awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2bWRtejNnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Dean","Jeff"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Customer praises Attorney Dean, Attorney Jeff, and their teams at both the Brandon and Lakeland offices as excellent.","key_phrases":["Attorney Dean, Attorney Jeff and their teams","excellent","Bandon office and Lakeland office"]},"ChZDSUhNMG9nS0VJQ0FnSUM2LWZiWktnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Diane praises Dean Burnetti Law as a knowledgeable, professional firm that guides clients through their questions and needs.","key_phrases":["knowledgeable and professional law firm","help you through your questions and needs","you're in good hands with this team"]},"ChZDSUhNMG9nS0VJQ0FnSUM2bXNfZkRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jeff","Dean"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Reviewer highly recommends Dean Burnetti Law, praising attorneys Jeff and Dean for genuinely caring about clients and the organized, friendly staff.","key_phrases":["amazing attorneys","truly care about each and every client","organized and friendly","definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUM2LUpyYWtRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM2dUoyZzJRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURhbF83MDlnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Kevin"],"services":["auto-accident-claim","personal-injury-representation"],"problems":["multi-vehicle-accident-caused-by-distracted-driver"]},"one_line_summary":"Client praises Kevin Simmons for excellent communication and keeping them informed throughout their multi-vehicle accident case.","key_phrases":["always willing to answer questions","consistently kept us informed","did a great job for us","texting driver caused accident"]},"ChZDSUhNMG9nS0VJQ0FnSURhdF9DYVNnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises the polite, helpful staff and professional handling of their case at Dean Burnetti Law.","key_phrases":["Great customer service","polite and helpful","Handled everything professionally","Would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURhd2JtNktBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Jeff","Ginnete","Cory","Tina"],"services":["legal-representation"],"problems":[]},"one_line_summary":"Long-term client praises the entire Dean Burnetti Law team, with special recognition for Jeff, Ginnete, Cory, and Tina for their outstanding work and communication.","key_phrases":["great relationship with Dean in all these years","outstanding performance","wonderful listener","kudos to all the team"]},"ChdDSUhNMG9nS0VJQ0FnSURhOXFqSGtRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Jeff","Kelli"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Stephanie praises attorney Jeff Sheloske and staff member Kelli for their genuine care, outstanding support, and great results throughout the legal process.","key_phrases":["keeps fresh energy throughout the whole process","He truly cares","lifesaver when you are unsure of next steps","Fantastic team at this firm"]},"ChZDSUhNMG9nS0VJQ0FnSURhLXNQQUlnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":["Dean","Ginette"],"services":["legal-representation"],"problems":["recurring-personal-issue-requiring-legal-assistance"]},"one_line_summary":"Long-time client praises Dean's dedication and thanks Ginette for her excellent and prompt response to a recurring problem.","key_phrases":["work for you with all he has","excellent and prompt response","know Dean for a long time"]},"ChdDSUhNMG9nS0VJQ0FnSURhOU1XY3lnRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","communication"],"entities":{"technicians":[],"services":["auto-accident-injury-claim","insurance-settlement"],"problems":["rear-end-auto-accident","back-and-shoulder-injuries","insurance-settlement-delay"]},"one_line_summary":"Client is grateful for a successful settlement after a rear-end accident caused back and shoulder injuries, though the process tested her patience.","key_phrases":["positive ending","testing my patience at times","end result was worth the time","extremely grateful for the settlement"]},"ChZDSUhNMG9nS0VJQ0FnSURhaUx5WWJ3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["personal-injury-law"],"problems":[]},"one_line_summary":"Customer praises Dean Burnetti Law as an amazing, professional, and caring firm and highly recommends them.","key_phrases":["Amazing law firm","very professional and caring","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNhOHIyZG5BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dean"],"services":[],"problems":[]},"one_line_summary":"Reviewer praises Dean Burnetti as a wonderful, values-driven person they wholeheartedly recommend.","key_phrases":["Wonderful Christian man","taught me a lot about values and kindness","Cannot recommend him enough"]},"ChdDSUhNMG9nS0VJQ0FnSUNhcU4zWnVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":["Kevin"],"services":["auto-accident-case-management","medical-bill-negotiation"],"problems":["auto-accident","medical-bill-negotiation"]},"one_line_summary":"The reviewer praises case manager Kevin for his proactive bi-weekly communication and diligent negotiation of medical bills following an auto accident.","key_phrases":["contacted us bi-weekly to update us","NOT have to call any medical provider to negotiate our bills","full confidence that Kevin was working diligently","as much money in our pocket as possible"]},"ChZDSUhNMG9nS0VJQ0FnSUNhZ09PWEpnEAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["legal-representation"],"problems":["lawyer-failed-to-appear-at-hearing","inadequate-representation"]},"one_line_summary":"Client was disappointed that their assigned lawyer failed to show up to represent them.","key_phrases":["better represented but I was not","lawyer did not show up","surprised","suppose to represent me"]},"ChdDSUhNMG9nS0VJQ0FnSURxN0kyX2p3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kevin"],"services":["case-settlement"],"problems":[]},"one_line_summary":"Kevin efficiently settled the client's case and the entire office staff was praised for their kindness.","key_phrases":["very kind","settled in a quick and efficient way","will recommend to all of my friends and family"]},"ChdDSUhNMG9nS0VJQ0FnSURxbElXUXlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Ginette","Jeff"],"services":["workers-comp-claim"],"problems":["workers-compensation-claim"]},"one_line_summary":"Client praises Dean Burnetti Law, specifically Ginette and Jeff, for their responsiveness and helpfulness throughout a workers' comp claim.","key_phrases":["amazing with my workers comp claim","responsive answered all my questions","helpful all along the way","Ginette and Jeff were great"]},"ChdDSUhNMG9nS0VJQ0FnSURxNUxxT3pRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["legal-consultation"],"problems":["disrespectful-response-to-criticism","unprofessional-conduct","uncomfortable-religious-atmosphere"]},"one_line_summary":"Customer found the firm's religious atmosphere uncomfortable and was put off by disrespectful, dismissive responses when they raised criticism.","key_phrases":["religious to point of it being uncomfortable","disrespectful and difficult to deal with","your opinion isn't valid","skirt the line of professionalism"]},"ChZDSUhNMG9nS0VJQ0FnSURxNE9YZWZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Jeff","Kelli"],"services":["personal-injury-representation","accident-claim"],"problems":["accident","feeling-hopeless-about-legal-situation"]},"one_line_summary":"Jeff and Kelli provided exceptional support after a car accident, turning a hopeless situation into a positive outcome for the client.","key_phrases":["fantastic job","navigate the system after my accident","made me feel hopeless and turned it around","dedicated to the injured people they serve"]},"ChZDSUhNMG9nS0VJQ0FnSURxa0l2X05REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-case-settlement"],"problems":["personal-injury-case"]},"one_line_summary":"Rebecca had a wonderful experience with Dean Burnetti Law, praising both the people and the timely resolution of her case.","key_phrases":["Wonderful experience from the very beginning","very happy with the service and the timeframe","settled my case","Highly, highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURxMExTM1pnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Kevin"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"The reviewer praises Dean Burnetti Law and specifically Kevin Simons for being amazing and very informative to work with.","key_phrases":["Amazing to work with","great help","very informative","Kevin Simons"]},"ChdDSUhNMG9nS0VJQ0FnSURxa0l1OXBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["legal-representation"],"problems":[]},"one_line_summary":"Client had an awesome experience with fast turnaround and praised the team at Dean Burnetti Law.","key_phrases":["Awesome experience","Fast turn around","Great group of people"]},"ChZDSUhNMG9nS0VJQ0FnSURxNEkzaUp3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNxazltQUdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","courtesy"],"entities":{"technicians":["Kelli"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Customer praises staff member Kelli for her friendliness, helpfulness, and prompt responsiveness throughout their case.","key_phrases":["always friendly, helpful and keeps in contact","gets back to me asap","very happy with my decision to go with Mr Burnetti's law firm"]},"ChdDSUhNMG9nS0VJQ0FnSUNxd2FlQV9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Dean"],"services":["personal-injury-representation"],"problems":["navigating-a-difficult-legal-situation-during-time-of-need"]},"one_line_summary":"Client praises Dean Burnetti Law for making her feel informed, cared for, and involved throughout a difficult personal injury case.","key_phrases":["complete package","made me feel involved and informed","pay attention to the details","already recommended them"]},"ChZDSUhNMG9nS0VJQ0FnSUNxem9TSUJBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dean"],"services":["personal-injury-law"],"problems":[]},"one_line_summary":"Reviewer praises Dean Burnetti as an outstanding attorney who genuinely cares for his clients.","key_phrases":["awesome attorney","genuinely cares for his clients","heart for people"]},"ChdDSUhNMG9nS0VJQ0FnSUNxdXFmczVnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Dean"],"services":["personal-injury-case","settlement-negotiation"],"problems":["accepted-low-initial-settlement-offer"]},"one_line_summary":"Client credits Dean Burnetti's guidance for rejecting a low offer and securing an additional $35,000 in their settlement.","key_phrases":["personable and caring throughout the duration of my case","made sure I understood every step of the process","evaluated my case told me it was worth more","ended up with an additional $35,000 in my pocket"]},"ChdDSUhNMG9nS0VJQ0FnSUNxaHBiOGlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Dean"],"services":["personal-injury-case-management"],"problems":[]},"one_line_summary":"Thomas praises Dean Burnetti and his staff for their professionalism, clear communication, and unwavering client commitment throughout his case.","key_phrases":["true professionalism and attention to detail","kept in the loop from the very beginning","explains everything in a way that anyone can understand","unwavering commitment to me as a client"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMnVxNmxnRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":["unprofessional-staff"]},"one_line_summary":"Customer found the staff to be very unprofessional.","key_phrases":["Staff very unprofessional"]},"ChZDSUhNMG9nS0VJQ0FnSUNxLUxhcENnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Dean"],"services":["legal-representation"],"problems":[]},"one_line_summary":"A long-term client highly praises Dean Burnetti's service and would readily refer family and friends to the firm.","key_phrases":["served me well","would not hesitate to refer family and friends","true to his firms motto, Serving God and You","been a client for some time"]},"ChZDSUhNMG9nS0VJQ0FnSURLLWM2UkhBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Dean"],"services":["personal-injury-representation"],"problems":["injury","need-for-legal-representation"]},"one_line_summary":"Customer strongly recommends Dean Burnetti Law for going above and beyond to fight for clients' cases.","key_phrases":["Go out they way to Help","fight your case for you","someone you Trust","Him an his team"]},"ChZDSUhNMG9nS0VJQ0FnSUR5eTVISVlnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR5LW9qR3ZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Dean"],"services":["personal-injury-case-representation"],"problems":[]},"one_line_summary":"Client praises Dean Burnetti and his firm for their professionalism, clear communication, friendly staff, and successful case outcome.","key_phrases":["speed and outcome of my case","thoroughly communicated every detail","always greeted by his friendly staff","Highly recommend Mr.Burnetti"]},"ChdDSUhNMG9nS0VJQ0FnSUN5OHY2enBBRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["responsiveness","professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["workers-compensation","advance-payment"],"problems":["failure-to-file-workers-comp-benefits-for-6-months","no-response-to-request-for-2000-advance","facing-eviction-and-car-breakdown","case-misrepresentation-by-firm"]},"one_line_summary":"Client claims the firm failed to file workers comp benefits for 6 months, was unresponsive to urgent financial needs, and showed a lack of care and professionalism.","key_phrases":["non responsive and unprofessional","wasted 6 months with not one dime of work comp pay","hadn't even filed for any benefits as they told me they did","lack of care and compassion for the clients"]},"ChdDSUhNMG9nS0VJQ0FnSUN5NUxXS2xRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","communication","problem_resolution"],"entities":{"technicians":["Kim","Burnetti"],"services":["personal-injury-case","accident-claim"],"problems":["accident-injury","navigating-legal-process-as-newcomer-to-lakeland"]},"one_line_summary":"A new Lakeland resident praises Burnetti Law for their unmatched professionalism, responsiveness, and consistent communication throughout her accident injury case.","key_phrases":["professionalism and responsiveness is unmatched","stood by my side through all of the ups and downs","keeping me up to date with all of the changes and appointments","blessed as soon as I walked in their door"]},"ChZDSUhNMG9nS0VJQ0FnSURTMGRTQlpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["legal-representation","medical-records-assistance"],"problems":["needed-legal-help","obtaining-medical-information"]},"one_line_summary":"Customer praises Dean Burnetti Law for its professionalism and helpful staff who assisted with obtaining medical records.","key_phrases":["Extremely professional office","Down to earth Staff","help me with obtaining information from my Doctors","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNTbGVmQ0F3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Amanda","Dean"],"services":["personal-injury-settlement"],"problems":["personal-injury-lawsuit"]},"one_line_summary":"Client praises Amanda and Dean Burnetti for their responsiveness, professionalism, and achieving an outstanding settlement result over two years.","key_phrases":["responsive and professional and friendly","treated me as a friend and partner","I got more than I wanted in my law suit","Dean will give you his cell number"]},"ChZDSUhNMG9nS0VJQ0FnSURjOUxmak1REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Jeff"],"services":["auto-accident-claim","insurance-dispute","personal-injury-representation"],"problems":["insurance-company-dispute-following-vehicle-accident"]},"one_line_summary":"Client praises attorney Jeff for his legal knowledge, clear communication, and dedicated support after a vehicle accident insurance dispute.","key_phrases":["highly recommended by a family member","knowledgeable about the laws and procedures","great at explaining the process","strong desire and dedication to help military veterans"]},"ChZDSUhNMG9nS0VJQ0FnSURjOU5mck53EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","responsiveness","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Jeff"],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Jeff at Dean Burnetti Law for his responsiveness, knowledge, professionalism, and personalized attention.","key_phrases":["treated as a friend rather than a number","available on a daily basis","extremely knowledgeable and highly professional","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURjcU1tNjVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Dean","Sheloske","Kelli"],"services":["personal-injury-case-representation"],"problems":["unspecified-legal-case"]},"one_line_summary":"Customer praises Dean Burnetti, Mr. Sheloske, and assistant Kelli for their caring attitude, above-and-beyond effort, and responsiveness to questions.","key_phrases":["very caring","gone above and beyond","answer any questions or concerns","great team of Attorneys"]},"ChdDSUhNMG9nS0VJQ0FnSURjcVBpVDhRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism","courtesy"],"entities":{"technicians":["Jeff","Kelly"],"services":["personal-injury-representation"],"problems":["employee-going-through-a-tough-time-requiring-legal-assistance"]},"one_line_summary":"Jeff and Kelly provided caring and informative legal support to help a client's employee through a difficult personal injury matter.","key_phrases":["Jeff and Kelly were terrific","very caring and informative","going through the details of what was happening and what to expect next","helping my employee get through a tough time"]},"ChdDSUhNMG9nS0VJQ0FnSUMwMEx2TWlRRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["communication","professionalism","courtesy","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-case-evaluation","medical-records-collection"],"problems":["case-dropped-after-8-months-without-in-person-notification","lack-of-communication-throughout-case","unfulfilled-promise-to-call-client-personally"]},"one_line_summary":"Client was strung along for 8 months on a personal injury case before receiving a letter of rejection, with no promised personal call and chronic lack of communication throughout.","key_phrases":["strung me along for 8 months","begged for months for communication","did all the behind the scenes work myself","felt betrayed and unimportant"]},"ChdDSUhNMG9nS0VJQ0FnSURVeGRhcjdBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["personal-injury-consultation"],"problems":[]},"one_line_summary":"Reviewer praises the firm for being friendly, attentive, and notes it is Christian owned and operated.","key_phrases":["Friendly and ready to listen","Christian owned and operated"]},"ChZDSUhNMG9nS0VJQ0FnSURVbnNyWlRnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer heard secondhand that Dean Burnetti serves Jesus, offering an indirect positive impression of the attorney.","key_phrases":["never called them","heard he serves Jesus","word of mouth"]},"ChdDSUhNMG9nS0VJQ0FnSURVcHRQWTFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Dean"],"services":["personal-injury-case","insurance-claim"],"problems":["complex-case-involving-two-insurance-groups"]},"one_line_summary":"Client with a complex multi-insurance case praises Dean Burnetti and staff for communication, accessibility, and exceeding settlement expectations.","key_phrases":["somewhat complex case involving two other insurance groups","access to the actual lawyer representing me","Dean was available to answer any and all of my questions","got me more than I expected"]},"ChZDSUhNMG9nS0VJQ0FnSURVNXNmVkZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Dean"],"services":["legal-counsel"],"problems":[]},"one_line_summary":"Reviewer praises Dean as a spiritually driven attorney who listens and provides thoughtful counsel.","key_phrases":["spirit filled man","following God's calling","willingness to listen and counsel"]},"ChdDSUhNMG9nS0VJQ0FnSUNVM3I2ai1nRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["personal-injury-claims","insurance-claims"],"problems":["attorney-allegedly-ignoring-evidence-to-pressure-insurance-settlements","perceived-abuse-of-legal-system-driving-up-insurance-costs"]},"one_line_summary":"Reviewer accuses the attorney of disregarding evidence and exploiting insurance companies for quick settlements at the expense of honest people and higher premiums.","key_phrases":["take advantage of honest, hard working people","completely disregards witness testimony's and police reports","cheaper for insurance companies to pay him to go away","doesn't care about the facts"]},"ChZDSUhNMG9nS0VJQ0FnSURrajRhY0xBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":["initial-consultation"],"problems":["unanswered-voicemail","no-callback-after-5-days"]},"one_line_summary":"Potential client left a voicemail 5 days ago and never received a callback, raising concerns about how their case would be handled.","key_phrases":["no one ever called me back","5 days ago","insight of how they would treat me and my case"]},"ChZDSUhNMG9nS0VJQ0FnSURZXzZLZ0RnEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["settlement-recovery"],"problems":["unable-to-reach-firm","calls-not-returned","settlement-not-delivered"]},"one_line_summary":"Client reports being completely unreachable and accuses the firm of failing to deliver their settlement, threatening legal action and media involvement.","key_phrases":["They do nothing for you","Cant get ahold on them","do not return your call","getting another lawyer to sue them"]},"ChdDSUhNMG9nS0VJQ0FnSUNZaUlpT25nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURJcE1IOTNRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the welcoming office environment and staff who make clients feel like family.","key_phrases":["very nice office","wonderful staff","make you feel like family"]},"ChdDSUhNMG9nS0VJQ0FnSUNJajdmYWt3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["problem_resolution","communication","courtesy","professionalism"],"entities":{"technicians":["Amanda"],"services":["pedestrian-accident-claim","mediation","settlement-negotiation"],"problems":["near-fatal-pedestrian-accident","traumatic-injury"]},"one_line_summary":"Client praises Dean Burnetti's exceptional mediation skills and his staff's caring communication after a near-fatal pedestrian accident, resulting in an unexpected settlement.","key_phrases":["exceeded all of my expectations","negotiated a settlement that I did not think was possible","impressed and awed by his performance at mediation","changed a traumatic, horrific accident into a hope for my future"]},"ChZDSUhNMG9nS0VJQ0FnSURBcUpLRUl3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNRbjRhUHlRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURBajVEQVF3EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Reviewer briefly praises Dean Burnetti as a good Christian man.","key_phrases":["Good christian man"]},"ChdDSUhNMG9nS0VJQ0FnSURnN3Zld2l3RRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"2-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURBMk0tcUNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["personal-injury-representation"],"problems":[]},"one_line_summary":"Client praises Dean Burnetti Law for their honesty, fearlessness in the courtroom, and strong advocacy on her behalf.","key_phrases":["does all they can for their client","aren't afraid of trials","very honest","know what they are doing"]},"ChdDSUhNMG9nS0VJQ0FnSURRc01LeGhRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["trial-litigation"],"problems":[]},"one_line_summary":"Reviewer praises Dean Burnetti Law as a very aggressive firm with extensive trial experience.","key_phrases":["very aggressive law firm","multiple trials each year"]}},"faq":[{"question":"Is Dean Burnetti Law professional?","answer":"Based on 100 reviews mentioning professionalism & conduct, 85% report positive experiences. Customers frequently mention \"he serves Jesus\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214b01rTXphamwzTldKM1JsTmhlV3R2UW05NVVWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xaR2VXaEpRVGxhVGpSb1ltdFdTVlZsTWtNNFNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Nek5EaHNjVW8xY0VOSWNHbHBibkphWTNWUmRYYxAB"]},{"question":"Is Dean Burnetti Law good at communicating with customers?","answer":"Based on 78 reviews mentioning communication & updates, 82.1% report positive experiences. Customers frequently mention \"Very attentive\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214b01rTXphamwzTldKM1JsTmhlV3R2UW05NVVWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xaR2VXaEpRVGxhVGpSb1ltdFdTVlZsTWtNNFNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Nek5EaHNjVW8xY0VOSWNHbHBibkphWTNWUmRYYxAB"]},{"question":"Is Dean Burnetti Law courteous and friendly?","answer":"Based on 54 reviews mentioning courtesy & friendliness, 88.9% report positive experiences. Customers frequently mention \"Very nice guy\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214b01rTXphamwzTldKM1JsTmhlV3R2UW05NVVWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Nek5EaHNjVW8xY0VOSWNHbHBibkphWTNWUmRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21veVJVZHZTR0YyVUZwQ1pETTFibkUxYkZveWExRRAB"]},{"question":"Is Dean Burnetti Law effective at solving problems?","answer":"Based on 46 reviews mentioning problem resolution & effectiveness, 78.3% report positive experiences. Customers frequently mention \"Great results.\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xaR2VXaEpRVGxhVGpSb1ltdFdTVlZsTWtNNFNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Nek5EaHNjVW8xY0VOSWNHbHBibkphWTNWUmRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2t0SWQzTndRVlowV2tONU16QnZiMEl4TUZCT2VFRRAB"]},{"question":"Is Dean Burnetti Law responsive and quick?","answer":"Based on 25 reviews mentioning responsiveness & speed, 72% report positive experiences. Customers frequently mention \"quick responses\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214b01rTXphamwzTldKM1JsTmhlV3R2UW05NVVWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21veVJVZHZTR0YyVUZwQ1pETTFibkUxYkZveWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT2paTE9WZDVPVVEwVmtvM1kyTnJWbVpRUVdsd2RVRRAB"]},{"question":"Is Dean Burnetti Law knowledgeable and skilled?","answer":"Based on 23 reviews mentioning technical knowledge & expertise, 95.7% report positive experiences. Customers frequently mention \"He's very experienced\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Nek5EaHNjVW8xY0VOSWNHbHBibkphWTNWUmRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21veVJVZHZTR0YyVUZwQ1pETTFibkUxYkZveWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT2sxQ0xVNU1jMWd0V1RsR1VuaHZTRWcwVDFobGFIYxAB"]},{"question":"Does Dean Burnetti Law handle client experience & satisfaction?","answer":"Client Experience & Satisfaction appears in 77 of 135 reviews, 94.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214b01rTXphamwzTldKM1JsTmhlV3R2UW05NVVWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Nek5EaHNjVW8xY0VOSWNHbHBibkphWTNWUmRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT200eE1EQXhTa0ZuVEdSSVUxTklUVE0yVW10bFJHYxAB"]},{"question":"Does Dean Burnetti Law handle personal injury representation?","answer":"Personal Injury Representation appears in 45 of 135 reviews, 88.9% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Nek5EaHNjVW8xY0VOSWNHbHBibkphWTNWUmRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2t0SWQzTndRVlowV2tONU16QnZiMEl4TUZCT2VFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xWVVRVSlpWSEZNUVc5R05WZEdla05mTVdoMmFVRRAB"]},{"question":"Does Dean Burnetti Law handle staff professionalism & quality?","answer":"Staff Professionalism & Quality appears in 39 of 135 reviews, 89.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214b01rTXphamwzTldKM1JsTmhlV3R2UW05NVVWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0SWQzTndRVlowV2tONU16QnZiMEl4TUZCT2VFRRAB","Ci9DQUlRQUNvZENodHljRjlvT21veVJVZHZTR0YyVUZwQ1pETTFibkUxYkZveWExRRAB"]},{"question":"Does Dean Burnetti Law handle communication & responsiveness?","answer":"Communication & Responsiveness appears in 25 of 135 reviews, 84% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214b01rTXphamwzTldKM1JsTmhlV3R2UW05NVVWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xaR2VXaEpRVGxhVGpSb1ltdFdTVlZsTWtNNFNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s0elZrdEZWRmxIVjFsRVp6UkVabDlQVURFelFuYxAB"]},{"question":"Does Dean Burnetti Law handle case outcome & settlement?","answer":"Case Outcome & Settlement appears in 25 of 135 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xaR2VXaEpRVGxhVGpSb1ltdFdTVlZsTWtNNFNGRRAB","Ci9DQUlRQUNvZENodHljRjlvT21veVJVZHZTR0YyVUZwQ1pETTFibkUxYkZveWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tnNFJ6WkNZM1YzUjJSSU1FUlJRWE5FU3pKZmFIYxAB"]},{"question":"Does Dean Burnetti Law handle attorney quality & character?","answer":"Attorney Quality & Character appears in 14 of 135 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21veVJVZHZTR0YyVUZwQ1pETTFibkUxYkZveWExRRAB","Ci9DQUlRQUNvZENodHljRjlvT214aU9GRmtWMmhwUzFBeGVFRnhOWFZKTUVGMVdIYxAB","Ci9DQUlRQUNvZENodHljRjlvT21GVVFYcExPVXh6UlRaMk5HcHpka0p1Y1VZNGFVRRAB"]},{"question":"Does Dean Burnetti Law handle case mishandling & complaints?","answer":"Case Mishandling & Complaints appears in 11 of 135 reviews, 0% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25Sbk9WQTVNbmMzZHpOQmFtMXZZWEpQWVhwNVFrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xWVVRVSlpWSEZNUVc5R05WZEdla05mTVdoMmFVRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Wc2FIWjZPVzFKWVVjMFYxZHFSbXhLTTB0UVUyYxAB"]},{"question":"Does Dean Burnetti Law handle referrals & recommendations?","answer":"Referrals & Recommendations appears in 11 of 135 reviews, 81.8% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xOWk1FeHNWbTl0WjJ3NU4wTnRlR1p0YVZGWVlVRRAB","Ci9DQUlRQUNvZENodHljRjlvT21wNldIZFFaVGxOTTNjdE1GOHdVV1l5TVhSNVEzYxAB","Ci9DQUlRQUNvZENodHljRjlvT2xkTVprZG1SRkp1YjNKdlpWWmtiVmQyWDFkbldFRRAB"]},{"question":"Does Dean Burnetti Law handle auto accident cases?","answer":"Auto Accident Cases appears in 10 of 135 reviews, 90% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25Sbk9WQTVNbmMzZHpOQmFtMXZZWEpQWVhwNVFrRRAB","Ci9DQUlRQUNvZENodHljRjlvT25Gc1dqTXpNM2x4VW05aU5GcDNaWGt5YlhKVFMwRRAB","ChZDSUhNMG9nS0VJQ0FnSUNkcXVId0lBEAE"]}],"summary":"Dean Burnetti Law in Lakeland, FL has accumulated 135 customer reviews spanning from April 2017 through June 2026, with an overall positive sentiment rate of 85.9% and 14.1% negative. Sentiment trend is noted as declining over time. The most frequently discussed aspect is Professionalism & Conduct, cited in 100 reviews at 85% positive, followed by Communication & Updates (78 mentions, 82.1% positive) and Courtesy & Friendliness (54 mentions, 88.9% positive). Technical Knowledge & Expertise earned the highest positivity among well-sampled aspects at 95.7% across 23 mentions. Problem Resolution & Effectiveness scored 78.3% positive across 46 mentions, and Responsiveness & Speed reached 72% positive across 25 mentions — both above the 70% threshold but comparatively lower. Scheduling & Booking Ease is a notable concern, scoring 0% positive, though it was mentioned only twice and should be interpreted cautiously given the limited sample. Among named staff, Dean appears most frequently with 31 mentions and an average rating of 4.9 stars. Nitza (10 mentions, 5.0), Jeff (9 mentions, 5.0), and Kelli (8 mentions, 5.0) each achieved perfect average ratings. Burnetti received 8 mentions with a 4.5 average. On the services side, Personal Injury Representation is the dominant practice area with 34 mentions at 94.1% positive, and Personal Injury Case and Personal Injury Claim each scored 100% positive across 6 and 5 mentions respectively. Legal Consultation, however, drew only 60% positive sentiment across 5 mentions, suggesting some dissatisfaction in that specific interaction type. Topically, Case Outcome & Settlement (25 reviews) and Attorney Quality & Character (14 reviews) both registered 100% positive sentiment, and Workers Compensation (5 reviews) was fully positive as well. Client Experience & Satisfaction led by volume with 77 reviews at 94.8% positive. A negative pattern emerges in the Case Mishandling & Complaints topic, which logged 11 reviews at 0% positive, indicating a consistent cluster of clients who felt their cases were handled improperly. Referrals & Recommendations appeared in 11 reviews at 81.8% positive, suggesting the majority of reviewers would recommend the firm despite the negative subset.","pull_quote":"135 reviews from 2017–2026 show Dean Burnetti Law at 85.9% positive overall, with perfect scores on case outcomes and attorney quality, though a cluster of 11 case-mishandling complaints and a declining trend warrant attention."}