Lakeland, FL
What customers say about Dean Burnetti Law
Dean Burnetti Law in Lakeland, FL has accumulated 135 customer reviews spanning from April 2017 through June 2026, with an overall positive sentiment rate of 85.9% and 14.1% negative. Sentiment trend is noted as declining over time. The most frequently discussed aspect is Professionalism & Conduct, cited in 100 reviews at 85% positive, followed by Communication & Updates (78 mentions, 82.1% positive) and Courtesy & Friendliness (54 mentions, 88.9% positive).
Technical Knowledge & Expertise earned the highest positivity among well-sampled aspects at 95.7% across 23 mentions. Problem Resolution & Effectiveness scored 78.3% positive across 46 mentions, and Responsiveness & Speed reached 72% positive across 25 mentions — both above the 70% threshold but comparatively lower. Scheduling & Booking Ease is a notable concern, scoring 0% positive, though it was mentioned only twice and should be interpreted cautiously given the limited sample.
Among named staff, Dean appears most frequently with 31 mentions and an average rating of 4.9 stars. Nitza (10 mentions, 5.0), Jeff (9 mentions, 5.0), and Kelli (8 mentions, 5.0) each achieved perfect average ratings. Burnetti received 8 mentions with a 4.5 average.
“Very happy dealing with this Law firm. Extremely professional office. Down to earth Staff in which they were able to help me with obtaining information from my Doctors. Highly recommend if you are needing a Lawyer.”
On the services side, Personal Injury Representation is the dominant practice area with 34 mentions at 94.1% positive, and Personal Injury Case and Personal Injury Claim each scored 100% positive across 6 and 5 mentions respectively. Legal Consultation, however, drew only 60% positive sentiment across 5 mentions, suggesting some dissatisfaction in that specific interaction type. Topically, Case Outcome & Settlement (25 reviews) and Attorney Quality & Character (14 reviews) both registered 100% positive sentiment, and Workers Compensation (5 reviews) was fully positive as well.
Client Experience & Satisfaction led by volume with 77 reviews at 94.8% positive. A negative pattern emerges in the Case Mishandling & Complaints topic, which logged 11 reviews at 0% positive, indicating a consistent cluster of clients who felt their cases were handled improperly. Referrals & Recommendations appeared in 11 reviews at 81.8% positive, suggesting the majority of reviewers would recommend the firm despite the negative subset.
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