# Customer Review Insights — Dean Burnetti Law Generated 2026-06-03 from 135 verified reviews (2017-04-18 – 2026-06-02). ## Summary Dean Burnetti Law in Lakeland, FL has accumulated 135 customer reviews spanning from April 2017 through June 2026, with an overall positive sentiment rate of 85.9% and 14.1% negative. Sentiment trend is noted as declining over time. The most frequently discussed aspect is Professionalism & Conduct, cited in 100 reviews at 85% positive, followed by Communication & Updates (78 mentions, 82.1% positive) and Courtesy & Friendliness (54 mentions, 88.9% positive). Technical Knowledge & Expertise earned the highest positivity among well-sampled aspects at 95.7% across 23 mentions. Problem Resolution & Effectiveness scored 78.3% positive across 46 mentions, and Responsiveness & Speed reached 72% positive across 25 mentions — both above the 70% threshold but comparatively lower. Scheduling & Booking Ease is a notable concern, scoring 0% positive, though it was mentioned only twice and should be interpreted cautiously given the limited sample. Among named staff, Dean appears most frequently with 31 mentions and an average rating of 4.9 stars. Nitza (10 mentions, 5.0), Jeff (9 mentions, 5.0), and Kelli (8 mentions, 5.0) each achieved perfect average ratings. Burnetti received 8 mentions with a 4.5 average. On the services side, Personal Injury Representation is the dominant practice area with 34 mentions at 94.1% positive, and Personal Injury Case and Personal Injury Claim each scored 100% positive across 6 and 5 mentions respectively. Legal Consultation, however, drew only 60% positive sentiment across 5 mentions, suggesting some dissatisfaction in that specific interaction type. Topically, Case Outcome & Settlement (25 reviews) and Attorney Quality & Character (14 reviews) both registered 100% positive sentiment, and Workers Compensation (5 reviews) was fully positive as well. Client Experience & Satisfaction led by volume with 77 reviews at 94.8% positive. A negative pattern emerges in the Case Mishandling & Complaints topic, which logged 11 reviews at 0% positive, indicating a consistent cluster of clients who felt their cases were handled improperly. Referrals & Recommendations appeared in 11 reviews at 81.8% positive, suggesting the majority of reviewers would recommend the firm despite the negative subset. ## Overall Sentiment - Positive: 85.9% - Neutral: 0% - Negative: 14.1% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 100 of 135 reviews (74.1%) - Positive: 85% (85 of 100) - Top phrases: "he serves Jesus", "المعامله الممتازه", "Good christian man." ### Communication & Updates - Mentions: 78 of 135 reviews (57.8%) - Positive: 82.1% (64 of 78) - Top phrases: "Very attentive", "ready to listen", "very informative" ### Courtesy & Friendliness - Mentions: 54 of 135 reviews (40%) - Positive: 88.9% (48 of 54) - Top phrases: "Very nice guy", "people friendly", "fueron muy amables" ### Problem Resolution & Effectiveness - Mentions: 46 of 135 reviews (34.1%) - Positive: 78.3% (36 of 46) - Top phrases: "Great results.", "Sam B. was a huge help", "fight your case for you" ### Responsiveness & Speed - Mentions: 25 of 135 reviews (18.5%) - Positive: 72% (18 of 25) - Top phrases: "quick responses", "Fast turn around", "answered in a timely manner" ### Technical Knowledge & Expertise - Mentions: 23 of 135 reviews (17%) - Positive: 95.7% (22 of 23) - Top phrases: "He's very experienced", "helpful and knowledgeable", "Very attentive, knowledgeable" ### Scheduling & Booking Ease - Mentions: 2 of 135 reviews (1.5%) - Positive: 0% (0 of 2) - Top phrases: "it took two years for my case to go to trial and lost", "his Firm had scheduled my hearing and Leaving me without representation" ## Top Employees ### Dean - Mentioned in 31 reviews - Average rating when mentioned: 4.90 - Sentiment: 96.8% positive ### Nitza - Mentioned in 10 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jeff - Mentioned in 9 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Burnetti - Mentioned in 8 reviews - Average rating when mentioned: 4.50 - Sentiment: 87.5% positive ### Kelli - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kevin - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### John - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Katie - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Ginette - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Personal Injury Representation - Mentioned in 34 reviews - Sentiment: 94.1% positive ### Legal Representation - Mentioned in 17 reviews - Sentiment: 88.2% positive ### Personal Injury Case - Mentioned in 6 reviews - Sentiment: 100% positive ### Legal Consultation - Mentioned in 5 reviews - Sentiment: 60% positive ### Personal Injury Claim - Mentioned in 5 reviews - Sentiment: 100% positive ### Workers Compensation - Mentioned in 4 reviews - Sentiment: 75% positive ### Personal Injury Case Management - Mentioned in 4 reviews - Sentiment: 100% positive ### Auto Accident Claim - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Accident Claim - Mentioned in 3 reviews - Sentiment: 100% positive ### Personal Injury Law - Mentioned in 3 reviews - Sentiment: 100% positive ### Personal Injury Case Representation - Mentioned in 3 reviews - Sentiment: 100% positive ### Personal Injury - Mentioned in 2 reviews - Sentiment: 50% positive ### Trial Litigation - Mentioned in 2 reviews - Sentiment: 50% positive ### Personal Injury Legal Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Legal Services - Mentioned in 2 reviews - Sentiment: 50% positive ### Insurance Settlement - Mentioned in 2 reviews - Sentiment: 100% positive ### Mediation - Mentioned in 2 reviews - Sentiment: 100% positive ### Car Accident Representation - Mentioned in 2 reviews - Sentiment: 100% positive ### Personal Injury Settlement - Mentioned in 2 reviews - Sentiment: 100% positive ### Settlement Negotiation - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Client Experience & Satisfaction - Client Experience & Satisfaction mentioned in 77 of 135 reviews (57%) - 94.8% of Client Experience & Satisfaction reviews are 4 or 5 stars - Average rating in Client Experience & Satisfaction reviews: 4.8★ ### Personal Injury Representation - Personal Injury Representation mentioned in 45 of 135 reviews (33.3%) - 88.9% of Personal Injury Representation reviews are 4 or 5 stars - Average rating in Personal Injury Representation reviews: 4.6★ ### Staff Professionalism & Quality - Staff Professionalism & Quality mentioned in 39 of 135 reviews (28.9%) - 89.7% of Staff Professionalism & Quality reviews are 4 or 5 stars - Average rating in Staff Professionalism & Quality reviews: 4.6★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 25 of 135 reviews (18.5%) - 84% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 4.4★ ### Case Outcome & Settlement - Case Outcome & Settlement mentioned in 25 of 135 reviews (18.5%) - 100% of Case Outcome & Settlement reviews are 4 or 5 stars - Average rating in Case Outcome & Settlement reviews: 5★ ### Attorney Quality & Character - Attorney Quality & Character mentioned in 14 of 135 reviews (10.4%) - 100% of Attorney Quality & Character reviews are 4 or 5 stars - Average rating in Attorney Quality & Character reviews: 5★ ### Case Mishandling & Complaints - Case Mishandling & Complaints mentioned in 11 of 135 reviews (8.1%) - 0% of Case Mishandling & Complaints reviews are 4 or 5 stars - Average rating in Case Mishandling & Complaints reviews: 1★ ### Referrals & Recommendations - Referrals & Recommendations mentioned in 11 of 135 reviews (8.1%) - 81.8% of Referrals & Recommendations reviews are 4 or 5 stars - Average rating in Referrals & Recommendations reviews: 4.3★ ### Auto Accident Cases - Auto Accident Cases mentioned in 10 of 135 reviews (7.4%) - 90% of Auto Accident Cases reviews are 4 or 5 stars - Average rating in Auto Accident Cases reviews: 4.6★ ### Firm Culture & Values - Firm Culture & Values mentioned in 8 of 135 reviews (5.9%) - 75% of Firm Culture & Values reviews are 4 or 5 stars - Average rating in Firm Culture & Values reviews: 4★ ### Workers Compensation - Workers Compensation mentioned in 5 of 135 reviews (3.7%) - 100% of Workers Compensation reviews are 4 or 5 stars - Average rating in Workers Compensation reviews: 5★ ## FAQ **Q: Is Dean Burnetti Law professional?** A: Based on 100 reviews mentioning professionalism & conduct, 85% report positive experiences. Customers frequently mention "he serves Jesus". **Q: Is Dean Burnetti Law good at communicating with customers?** A: Based on 78 reviews mentioning communication & updates, 82.1% report positive experiences. Customers frequently mention "Very attentive". **Q: Is Dean Burnetti Law courteous and friendly?** A: Based on 54 reviews mentioning courtesy & friendliness, 88.9% report positive experiences. Customers frequently mention "Very nice guy". **Q: Is Dean Burnetti Law effective at solving problems?** A: Based on 46 reviews mentioning problem resolution & effectiveness, 78.3% report positive experiences. Customers frequently mention "Great results.". **Q: Is Dean Burnetti Law responsive and quick?** A: Based on 25 reviews mentioning responsiveness & speed, 72% report positive experiences. Customers frequently mention "quick responses". **Q: Is Dean Burnetti Law knowledgeable and skilled?** A: Based on 23 reviews mentioning technical knowledge & expertise, 95.7% report positive experiences. Customers frequently mention "He's very experienced". **Q: Does Dean Burnetti Law handle client experience & satisfaction?** A: Client Experience & Satisfaction appears in 77 of 135 reviews, 94.8% of them positive. **Q: Does Dean Burnetti Law handle personal injury representation?** A: Personal Injury Representation appears in 45 of 135 reviews, 88.9% of them positive. **Q: Does Dean Burnetti Law handle staff professionalism & quality?** A: Staff Professionalism & Quality appears in 39 of 135 reviews, 89.7% of them positive. **Q: Does Dean Burnetti Law handle communication & responsiveness?** A: Communication & Responsiveness appears in 25 of 135 reviews, 84% of them positive. **Q: Does Dean Burnetti Law handle case outcome & settlement?** A: Case Outcome & Settlement appears in 25 of 135 reviews, 100% of them positive. **Q: Does Dean Burnetti Law handle attorney quality & character?** A: Attorney Quality & Character appears in 14 of 135 reviews, 100% of them positive. **Q: Does Dean Burnetti Law handle case mishandling & complaints?** A: Case Mishandling & Complaints appears in 11 of 135 reviews, 0% of them positive. **Q: Does Dean Burnetti Law handle referrals & recommendations?** A: Referrals & Recommendations appears in 11 of 135 reviews, 81.8% of them positive. **Q: Does Dean Burnetti Law handle auto accident cases?** A: Auto Accident Cases appears in 10 of 135 reviews, 90% of them positive.